PRIVACY POLICY

Who we are

Our website address is: https://www.keywhake.com.

This privacy policy complies with the following legal requirements:

• Articles 12, 13, and 14 of the General Data Protection Regulation (GDPR)
  Regulation (EU) 2016/679 of the European Parliament and of the Council.
• French Data Protection Act (Loi Informatique et Libertés) No. 78-17 of January 6, 1978, as amended by Law No. 2018-493 of June 20, 2018.
• Law No. 2004-575 of June 21, 2004, for confidence in the digital economy, regarding the removal of unlawful content.

The legal bases for processing are:

• Consent (for newsletter subscriptions and marketing emails)
• Performance of a contract (for service delivery)
• Legal obligation (for invoicing)

Personal data is collected automatically for commercial, statistical, and marketing purposes when a contact form is completed, an appointment is booked, a quote request is made, or an invoice is issued, when necessary.

The processing of personal data does not concern:

• Racial or ethnic origin
• Political opinions
• Religious or philosophical beliefs
• Trade union membership
• Genetic data
• Biometric data for uniquely identifying a person
• Health data
• Data concerning a person’s sex life or sexual orientation
• Criminal convictions or offenses

The data collected includes:

• Last name
• First name
• Email address
• Phone number (if chosen as a preferred contact method)
• Company information (name, registration number, address, or other legally required information)
• Contact person details
• Client’s social media accounts (if required during service delivery)

The processing of personal data is considered lawful when at least one of the following conditions is met:

• The user has given consent for the processing of their personal data to access the company’s free services.
• The processing is necessary for the performance of a contract.
• The processing is required for compliance with a legal obligation, the protection of vital interests, or the performance of a task carried out in the public interest or under official authority.

The personal data you provide through this form (first name, last name, and email address) is collected by Amandine Michee for the purpose of sending you updates, information about our offers, and announcements regarding the opening and closing of registrations.

Your data will be retained for a maximum of 3 years and will not be shared with third parties. You may withdraw your consent or exercise your rights of access, rectification, or deletion at any time by contacting support@keywhake.com

Each data controller must maintain a record of processing activities including:

• Name and contact details of the data controller
• Processing purposes
• Categories of data subjects and personal data
• Categories of recipients or data transfers outside the EU
• Data retention periods
• General description of technical and organizational security measures

This record may be electronic or paper-based and must be made available to the CNIL upon request, particularly when the company has more than 250 employees or when processing presents recurring risks to individuals’ rights and freedoms.

Any person concerned has the right to obtain confirmation from the data controller regarding:

• Processing purposes
• Categories of personal data
• Recipients of the data
• Retention period
• Rights to rectification, erasure, restriction, or objection
• Right to lodge a complaint with a supervisory authority
• Source of the data (if not collected directly)
• Existence of automated decision-making or profiling

A copy of the data must be provided upon written request.

Any user or client has the right to be forgotten. Personal data may be erased when:

• The data is no longer necessary
• Consent is withdrawn
• The individual objects to processing
• The processing is unlawful
• Erasure is required by law
• The data was collected in relation to online services

Personal data is automatically deleted after three (3) years from collection.

Individuals may object to or restrict processing when:

• Data accuracy is contested
• Processing is unlawful but erasure is opposed
• Data is no longer needed but required for legal claims
• An objection is pending verification

Article 11. Right to Data Portability

Individuals may request transfer of their data to another data controller when technically possible and without infringing third-party rights.

In the event of a data breach, affected individuals will be informed clearly and promptly.

The data controller is: Amandine Michee, reachable at support@keywhake.com. The data controller commits to cooperating fully with the supervisory authority upon request.

By browsing this website, users accept the installation of cookies to access services.

Users may refuse cookies through browser settings, but certain services (contact forms, newsletters) may become unavailable.

Collected information (IP address, browser type, access times) is used exclusively for internal statistical purposes.

Cookies are used to:

• Provide an optimal user experience
• Identify registered users
• Monitor performance and effectiveness
• Ensure platform security